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Service and Support

AV Support Packages & AV Services

Worry Free AV. We’ve Got Your Back.

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Power on AV Systems Confidently, Every time

Looking for a reliable, trustworthy, expert AV partner? You’ve come to the right place. At CSAV Systems, we understand that OUR work enables YOUR work. And we take this responsibility very seriously. We manage, maintain, and support AV systems in every type of professional setting, while offering a wide array of high-touch, client-focused AV support packages and AV services. Let’s find the one that fits your needs.

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AV Support & AV Service Options

Our packages range from basic to comprehensive, from unlimited remote help desk services to augmenting your staff with on-site CSAV technicians, and everything in between. Our focus? Ensuring your AV systems are up and running, so you and your team can get to work.

  • Market-Leading and Extended Warranty Coverage
  • Local Repair & Service Dispatch
  • Prioritized Dispatch & Service Contracts
  • Unlimited Remote Help Desk Services
  • On-Site Support Packages

AV Support Packages

Prioritized Dispatch & Service Contract

Our Prioritized Dispatch and Service Contract gives you priority support, preventative maintenance, and expert assistance when you need it.
  • Preferred Client Status and Priority Dispatch
  • Unlimited Phone and Email Support
  • Annual AV System Health Checks and Evaluations
  • Documentation of Systems
  • Annually Updated System Operation Instructions
  • Minor Repair and System Maintenance
  • Minor Parts Under $25 included
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On-Site, Custom

Our On-Site, Custom Support Package gives you Flexible on-site AV support and training tailored to your organization plus all the benefits of our Prioritized Dispatch & Service Contract.
  • On-Site CSAV Technician, in-house, part-time
  • On-Site Meeting Support, including Teams, Zoom, etc., Moderation
  • On-Site End User Training
  • Tracking and Analytics of System Usage
  • Preferred Client Status and Priority Dispatch (for days when tech is not on site)
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On-Site, Full-Time PLUS

Our On-Site, Custom Support Package gives you Flexible on-site AV support and training tailored to your organization plus all the benefits of our Prioritized Dispatch & Service Contract.

  • On-Site CSAV Technician, in-house, full-time
  • Proactive, Remote Monitoring of AV Systems
  • On-Site Meeting Support, including Teams, Zoom, etc., Moderation
  • On-Site End User Training
  • Tracking and Analytics of System Usage
  • Preferred Client Status and Priority Dispatch (for days when tech is not on site)
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AV Support Packages

Prioritized Dispatch & Service Contract

Our Prioritized Dispatch and Service Contract gives you priority support, preventative maintenance, and expert assistance when you need it.

  • Unlimited Phone and Email Support
  • Annual AV System Health Checks and Evaluations & Documentation of Systems
  • Minor Repair and System Maintenance
  • Minor Parts Under $25 included
Contact Us

On-Site, Custom

Our On-Site, Custom Support Package gives you Flexible on-site AV support and training tailored to your organization plus all the benefits of our Prioritized Dispatch & Service Contract.

  • On-Site CSAV Technician, in-house, part-time
  • On-Site Meeting Support, including Teams, Zoom, etc., Moderation
  • On-Site End User Training
  • Tracking and Analytics of System Usage
  • Preferred Client Status and Priority Dispatch (for days when tech is not on site)
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On-Site, Full-Time PLUS

Our On-Site, Full-Time PLUS Support Package gives you Comprehensive full-time AV management with a dedicated on-site AV technician, proactive monitoring, end-user support, training, priority access to CSAV resources, plus all the benefits of our Prioritized Dispatch & Service Contract.

  • On-Site CSAV Technician, in-house, full-time
  • Proactive, Remote Monitoring of AV Systems
  • On-Site Meeting Support, including Teams, Zoom, etc., Moderation
  • On-Site End User Training
  • Tracking and Analytics of System Usage
  • Preferred Client Status and Priority Dispatch (for days when tech is not on site)
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Your One Stop Shop:
 AV Support and AV Services

Our AV Services are offered as stand-alone options, or compliments to the packages noted above. We’re happy to mix and match the service options that work best for you.

Extended Warranties

Remote Monitoring Services

AV Consulting

On-Demand AV Service & Repair

On-Site AV Meeting Support

Remote AV Meeting Support

AV Hardware Removal & Disposal

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See Our AV Support in Action

Real Clients: Real Results

See how our support packages are helping three very different professional organizations with the type of help that works best for them.

AV Help Desk to The Rescue

For this client, with 350+ meeting spaces across 25 client locations, CSAV provides a fully-embedded AV “help desk” support team that covers executive level and executive meeting management; support for all in-house AV systems; and remote monitoring capable of resetting all AV systems to default settings overnight. Here, the client also elected to put contractual support in place covering minor parts & labor.
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AV Systems in 40+ Rooms. What Could Go Wrong?

A holding company with multiple business units created a new hub for essential meetings and collaboration. Just before opening, the client dismissed their AV vendor. Enter CSAV. We were able to get the client’s “almost-done” new AV systems up and running. Running on the heels of that success, the client signed on to have one full-time AV tech from CSAV on site to ensure their 40+ AV systems in 40 separate rooms were up and running all the time.
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When the Client Wants A Little Extra Coverage

When client organizations have adequate, skilled staff to cover AV needs, having a little extra expert coverage is a nice option. This client, a leader in law enforcement and public safety, turned to CSAV for that type of support to ensure its busy HQ location -- filled with meeting rooms, critical command centers and 24/7 operations – has the capability of minimize downtime of its AV systems. CSAV’s Prioritized Dispatch & Service Contract is providing that customized level of support for this client.
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Real Clients: Real Results

See how our support packages are helping three very different professional organizations with the type of help that works best for them.

AV Help Desk to The Rescue

For this client, with 350+ meeting spaces across 25 client locations, CSAV provides a fully-embedded AV “help desk” support team that covers executive level and executive meeting management; support for all in-house AV systems; and remote monitoring capable of resetting all AV systems to default settings overnight. Here, the client also elected to put contractual support in place covering minor parts & labor.

View More

AV Systems in 40+ Rooms. What Could Go Wrong?

A holding company with multiple business units created a new hub for essential meetings and collaboration. Just before opening, the client dismissed their AV vendor. Enter CSAV. We were able to get the client’s “almost-done” new AV systems up and running. Running on the heels of that success, the client signed on to have one full-time AV tech from CSAV on site to ensure their 40+ AV systems in 40 separate rooms were up and running all the time.

View More

When the Client Wants A Little Extra Coverage

When client organizations have adequate, skilled staff to cover AV needs, having a little extra expert coverage is a nice option. This client, a leader in law enforcement and public safety, turned to CSAV for that type of support to ensure its busy HQ location — filled with meeting rooms, critical command centers and 24/7 operations – has the capability of minimize downtime of its AV systems. CSAV’s Prioritized Dispatch & Service Contract is providing that customized level of support for this client.

View More

What Matters Most?
Finding a team that you can trust

See how CSAV Systems’ service and support offerings help organizations maintain confidence in their AV systems.

“From start to finish, the entire CSAV team, including sales, engineers, installers, and project managers, were exceptional. Their attention to detail, professionalism, and genuine care for the success of our project made the experience seamless.”
BobDirector of Information Technology
Municipality
“We appreciate the attention to detail, quick response time and valuable partnership CSAV Systems provides each day on projects both big and small!”
DebraSupervisor of Epic Training
Large Healthcare System
“CSAV Systems helped bring our conference room vision to life. Their team is professional and responsive – we can always count on them!
JoOffice Manager
Law Office
Thanks to CSAV Systems, we have had great success and viewership with our live streamed daily/weekend Masses, Weddings, and Funerals. Their ongoing support and communication have been second to none.
AlMinistry Coordinator
Roman Catholic Church
“On behalf of the CEO of our hospital system, we want to personally thank the Help Desk Team for the incredible meeting support. Our Hospital Network Board Meeting went so smoothly because of CSAV.”
MaritzaAdministrative Assistant III
Large Healthcare System
“With our service agreement partnership, the dedication and expertise of your technicians were instrumental in ensuring the success of our annual legal conference. The commitment to excellence was evident when CSAV’s efforts were met with a round of applause from the entire Legal team, who credited much of the conference's success to CSAV Systems’ invaluable assistance.”
Michael and ShacaraVice President and Senior Vice President
Corporate Office Headquarters
“We finally have confidence in how to use our conference room technologies! A big thank you to your CSAV team for executing the conference room plan we envisioned.”
MichaelLead Technology Officer
Orthopedics Office
“I just ran my first large scale meeting in the Auditorium, and it all worked spectacular. The sound was amazing, and I was able to control everything with just a click of a button.”
RogerWebmaster
Large Healthcare System
“CSAV Systems has been exceptional to work with from their response time, scheduling and installation. The team is so knowledgeable of the products and also listened to our needs without 'upselling'.”
KamilaAssistant School Business Administrator
School System
“CSAV Systems not only met our technology needs, but also went above and beyond by helping us solve an unexpected problem that needed immediate attention. I cannot recommend them enough!”
BrianVP Clinical Services and Operations
Large Healthcare System
“The team and technicians at CSAV Systems are excellent and deserves 5 stars! They always listen and explain everything so well.”
EmilyProject Manager
Government IT Offices
“A hearty thank you to all of you for the great service once again! Everything is working perfectly now. Thank you again for your continued excellent customer service and speedy response. I am so glad we continue to work with CSAV!”
MarkDirector of Music
Christian Church
“I want to share that your technician provided excellent service on Friday. He resolved our long-standing problem with the Behringer X32 and helped me and our music director to configure the scenes and streams to better meet our day-to-day needs. We now better understand how to use this highly complex audio technology! You have a great team and we appreciate the service that you provide us at our synagogue.”
MaryPresident
Synagogue
“I am writing to express my appreciation for the work your team members do at our offices. They are wonderful partners, providing consistently exceptional service. They have great accountability, deliver on what they promise, and are extremely collaborative.”
AmyProject Manager
Large Hospital System

Support You Can Count On

We’re here to provide proactive care, fast response and the type of AV support that will help you sleep at night. When technology just works, you can focus on what matters most.

Call Today for Your Free Consultation